Ontario, Quebec and the Territories - Get $10 off your connection fee!!
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SASKATOON and REGINA - GET CONNECTED FOR FREE!!
For a limited time, we'll waive the activation fee for customers in
SASKATOON and REGINA - call to find out how you can save $29 NOW!
frequently Asked Questions
•Q: Will I be able to get phone service with Canada Reconnect
if I still owe money to other telephone companies?
•A: Yes, Canada Reconnect will reconnect your home phone service no matter how much
you owe to a previous company. Everyone is approved!
•Q: How long will it take for me to get a phone number and for
service to begin?
•A: In 80% of reconnection cases, Canada Reconnect can reconnect you in 2-3 business
days from the date we receive payment. In certain provinces and in extraordinary circumstances where technical servicing
is required, it may take a bit longer, so that’s why our standard answer is up to 10 business days.
•Q: Why do I need a home phone if I already have a cell phone?
•A: Home phones are a much more cost-effective way to stay in touch. Not only do you enjoy a higher quality of calling
(-no dead zones or line static), you get unlimited local calling and free 911 Emergency calls with Canada Reconnect.
Financial and safety benefits aside, having a home phone is often a requirement when applying for apartment leases and
other credit services, so it’s a real help when establishing your credibility. And hey – when’s the last time you lost your
home phone in the back of cab?
•Q: Can I change from my current reconnect company to Canada Reconnect?
•A: Yes. If you are transferring an active home phone service line to us from another
reconnect phone company, just provide us with proof of your existing account at the
same residence with any of our competitors, and we’ll waive the one-time
reconnection fee to show you our appreciation!
•Q: How do I sign up?
•A: You can sign up online through our order page or by dialing our toll-free
number 1-866-736-7348.
•Q: Why does it cost more than Telus or Bell, etc etc?
•A: Since we are buying and reselling the local carrier lines to you, there is a modest
mark-up to cover our administration expenses. Canada Reconnect is fully registered
with and regulated by the CRTC (-just like the big phone companies).
•Q: So… who do I call with technical issues?
•A: As your new telephone company, Canada Reconnect will handle and work to
resolve any technical issues you may have. Just contact us, and we'll ensure you
get prompt and qualified phone repair service from our vendors.
•Q: What’s included in basic monthly service?
•A: With Canada Reconnect, you enjoy clear phone service connections, unlimited local
calling and free 911 emergency service routed to the nearest response unit in your
area, just like the larger telephone companies. If you would like additional calling
service features, such as Call Answering, Call Display, Call Waiting or Long Distance
minutes, you can choose to add those on – just call one of our friendly service
representatives to find out how!
•Q: How can I make my payments?
•A: See our Payment Information page for a full list of options. If you have further
questions, don’t hesitate to contact us toll-free, 1-866-736-7348.
•Q: Will I receive an invoice every month?
•A: As a courtesy, we mail you a statement every month, 10 days prior to your due date. As a prepaid service,
you will need to ensure that your full telephone service payment is received on or prior to your due date so
that your phone service remains uninterrupted.
•Q: Can I schedule a monthly payment date that works best for me?
•A: Absolutely! After you make your initial payment to Canada Reconnect, just ask one
of our customer service reps about adjusting your monthly due date to a re-occurring
date that is best for you.
•Q: If I miss a payment, how long will it be before I am disconnected?
•A: If you have missed your payment date, we will give you a courtesy call within 24-48
hours. If you do not or can not make acceptable payment arrangements to pay your
balance in a reasonable time frame, we will begin the disconnection process. There is
a late payment fee applied to any account that does not submit payment by its due date.
•Q: Can I keep the same number I had before I was disconnected by my old
phone company?
•A: Unfortunately no, but we will give you a brand new phone number you can start
fresh with.
•Q: If you disconnect me, can my telephone service be reconnected?
•A: Yes. There will be a reconnect fee that will need to be paid along with your monthly
bill before we can reconnect you if you choose to stay with us. If your phone service
remains disconnected for a lengthy period, we can not always guarantee that you will
receive the same phone number originally but you may request it.
•Q: If I move, can I keep the telephone number you gave me?
•A: Yes, if your move is local and you have not had your telephone service disconnected
prior to the move, you can keep your current number.
•Q: Can I cancel my phone service at anytime?
•A: Yes. And we charge absolutely no penalty to do so.